Frequently Asked Questions

Orders & Shipping

We work hard to get orders out as fast as possible, which means we can't guarantee you can make any changes to your order after it's been placed.

If your order has not yet shipped and you need to cancel or change your order, please contact us within 2 hours of placing your order and we'll try our best to accommodate your request.

Orders with made to order products typically cannot be canceled, however, we will do our best to accommodate your request.

To qualify for free standard shipping, your order total must be $50 or higher before tax, and after all discounts, promotions, and coupons have been applied.

Free shipping is currently only available for orders within the United States.

Made to order products have a processing time on average of 3-6 business days (excluding weekends and holidays). These products may ship separately and at a different time from the rest of your order.

Please note that made to order products may take longer to produce depending on the volume of orders.

We work hard to inspect all items before shipping them to you. However, mistakes happen. If an item you ordered from us arrives damaged, please reach out to us within 48 hours of delivery. We recommend opening all the items in your order to ensure they arrived safely.

You can check the status of your order any time in the order history page of your account. If you don't have an account, you can follow the link in your order confirmation email that you received when you placed your order.

Sometimes items ship ship separately for shipping purposes. However, if your order contains made to order products they may ship separately and at a different time from the rest of your order.

Payment

At this time you cannot reload a gift card. Instead, you'll need to purchase a new gift card. You'll be able to apply more than one gift card per order.

No. At this time, we only sell digital gift cards.

Refunds with Afterpay are dependent on how much of your order is refunded. Any refund other than the full amount you originally paid is considered a partial refund.

Partial Refund

Afterpay will automatically update your payment schedule by reducing the installments or processing a refund back to your card. The refund is applied to the 4th installment first, then the 3rd installment, and so on.

Full Refund

Afterpay will automatically cancel your payment schedule so that you are no longer charged for the order. If you have made any payments, Afterpay will process a refund back to your card.

Unfortunately, at this time, you can't check the balance of your gift card. If you need to check your gift card's balance, send us a message, and we'll be happy to check for you.

Redeeming your gift card is easy! Simply enter the gift card code in the 'Gift card or discount code' box at checkout.

We accept the following forms of payment:

- Credit Card (Visa, MasterCard, American Express, and Discover)

- Apple Pay, Google Pay, and Shop Pay (formerly Shopify Pay)

- Installments by Afterpay (available on orders $35-$2,000)

Products

You may notice little bubbles on the surface of your candle, tunnels in the wax while burning, and air pockets. Our candles are made with 100% soy wax and each of these events is naturally occurring with soy wax candles and do not effect the use of your candle.

Air-pockets are actually the wax pulling away slightly from the glass. The wax expands and contracts based on the temperature and when there is differences in temperatures between the glass and wax, air pockets tend to form.

Made to order products have a processing time on average of 3-6 business days (excluding weekends and holidays). These products may ship separately and at a different time from the rest of your order.

Please note that made to order products may take longer to produce depending on the volume of orders.

Wholesale

We're so glad you are interested in becoming a retail partner! We do all of our wholesale through Abound wholesale marketplace. To get started, click here to sign up for an account on Abound. If you are new to Abound, you will get $100 off your first order from us, plus free shipping for a whole year when you use the link above.

Unfortunately, we currently aren't able to offer free samples. However, we are happy to provide samples at a discounted rate. Click here to request samples of our candles. Once you submit the form you will receive an email to complete checkout within 24-48 hours.

We currently only offer our signature handcrafted soy candles for purchase in wholesale. You can learn more about becoming a retail partner by clicking here.