If you are not satisfied with something you ordered from us, you may return most items within 14 days of delivery. At this time, we are unable to accommodate exchanges. To request a return, emails us at firstname.lastname@example.org. Make sure to include your order number in your message.
The Cozy Home reserves the right to deal with returns on a case by case basis.
We offer free return shipping for refunds to store credit. There will be a $5 shipping fee on orders returned for a refund to the original payment method.
Original Shipping Charge
We do not refund the original shipping charge.
Made to Order Products
Due to the nature of these products, we cannot accept returns for made to order products.
Defective or Damaged Items
We work hard to inspect all items before shipping them to you. However, mistakes happen. If an item you ordered from us arrives damaged, please reach out to us within 48 hours of delivery. We recommend opening all the items in your order to ensure they arrived safely.